GIGW Development

Unlocking GIGW: How Compliance and Accessibility Improve India’s Government Websites

In the modern digital era, government websites are essential for bridging the information and service gap between the public and the government. To ensure quality, usability, and accessibility, the Guidelines for Indian Government Websites (GIGW) were formed. This essay will examine the benefits of GIGW compliance and accessibility, as well as how they impact the official websites of India and the larger online community.

GIGW's background

The GIGW (Guidelines for Indian Government Websites) was established by the Indian government to offer a set of best practices for the development, upkeep, and management of government websites. Organisation like NIC and STQC collaborated together to develop GIGW regulation. The major objectives of GIGW are to improve user experience, increase accessibility for all users, and guarantee security and validity for government websites.

A Path to a Better User Experience: GIGW Compliance

The many guidelines for GIGW compliance encompass layout and design, quality control and content management, as well as technological aspects and performance.

Design and layout

The GIGW suggestions emphasise the importance of having a website that is both aesthetically beautiful and easy to use. Design components like colours, typefaces, and logos must be consistent in order to offer a unified look and feel across all government websites. Its consistency fosters user confidence and trust while also boosting brand recognition.

Management and Content Quality

The most crucial element of any website is its content, and the GIGW regulations emphasise the importance of accurate, pertinent, and up-to-date material. To appeal to a wide audience, government websites must provide content in a clear, succinct, and straightforward English manner. Also, material needs to be well-organized and straightforward to access, with a clear site structure and effective search tools.

Aspects of Performance and Technology

The GIGW guidelines impose a variety of technological requirements in order to obtain the greatest website performance. These include rapid load times, browser compatibility, and mobile device optimisation. By adhering to these guidelines, government websites can provide a seamless and productive user experience.

When GIGW compliance requirements are followed, the user experience is improved and the government's online presence acquires credibility and trust. Two Indian government websites, the National Portal of India ( and the Passport Seva Portal (, have successfully incorporated GIGW standards, greatly enhancing user happiness.

Accessibility, Including Inclusivity and Equal Access for All

Since it ensures that official websites can serve a wide range of visitors, including those with impairments, accessibility is an important element of GIGW.

The value of accessibility on government websites

Government websites must be accessible for two key reasons. All government websites must be accessible to individuals with disabilities, which is, first and foremost, a legal requirement under the Rights of People with Disabilities Act of 2016. Second, it is a matter of social responsibility and inclusivity to guarantee that all locals have equal access to information and services.

GIGW Accessibility Standards

The World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG) are included in GIGW to ensure that websites are accessible to a variety of users, including those with visual, aural, cognitive, and movement disabilities (W3C). The GIGW includes various accessibility criteria, such as the usage of alternative language for images, suitable header structures, keyboard navigation, and others.

Benefits of Quickly Reachable Government Websites

By implementing accessibility standards, government websites may better serve a broad audience, remove barriers to information and services, and promote digital inclusion. Accessible websites, which ensure that persons with disabilities have equal access to public information and services, create a more inclusive society.

Case Study of Accessible Indian Government Websites

A few government-run websites in India have successfully included accessibility features, setting an example for others. Websites like the Unique Identification Authority of India ( and the Accessible India Campaign ( have made significant strides towards offering persons with disabilities a more inclusive online experience.

Collaborations and Combined Efforts

Cooperation between various government departments and partnerships with enterprises may help to overcome resource shortages and improve GIGW implementation. By exchanging knowledge, resources, and best practices, government websites may become more effective and successful.

Continuous Assessment, Monitoring, and Improvement

Monitoring and evaluating official websites constantly is essential to guarantee continued compliance with GIGW regulations. Regular audits and user feedback, which can assist in identifying areas for improvement, can help improve the user experience and boost accessibility for all.

The Future of Indian GIGW and Digital Governance

The GIGW rules will need to adapt in order to stay up with new developments and industry best practices in web design, accessibility, and security. Emerging technologies like virtual reality, artificial intelligence, and others have the power to fundamentally alter how people use and interact with government websites.

The GIGW paves the way for a more user-centric, inclusive, and secure online presence for the government, which is essential in India's drive towards digital transformation.


By iteratively enhancing GIGW norms and promoting a compliance culture, the Indian government may further enhance the digital environment and citizen service delivery. Organizations like ITQCR play a critical role in this circumstance.

ITQCR, an STQC-empanelled lab and one of India's leading testing and certification organisations, specialises in GIGW compliance and accessibility audits. Being a trusted partner in the digital governance ecosystem, ITQCR is essential in ensuring that government websites keep the highest standards for quality, user experience, and accessibility.

By working closely with government agencies and putting their expertise in web development and accessibility to use, organisations like ITQCR may help India create a more inclusive, user-centric digital environment. Government websites will therefore continue to advance, incorporating cutting-edge methods while maintaining a strong focus on usability and accessibility.


For Indian government websites to be successful in providing all citizens with a high-quality, inclusive, and user-friendly experience, they must be compliant with GIGW and accessible. By adhering to GIGW guidelines and emphasising accessibility, government organisations can enhance their online presence, build confidence and credibility, and deliver essential information and services more successfully.

As technology advances and the digital environment changes, the importance of GIGW and its role in setting the course of digital governance in India will only grow. With the aid of organisations like ITQCR, government organisations may ensure ongoing GIGW compliance while working towards a more diverse, open, and user-focused digital future.